Luxline Detailing, LLC – Terms of Service Effective Date: May 13th, 2025 Welcome to Luxline Detailing, LLC. By scheduling an appointment, utilizing our website, or receiving services from us, you agree to the following Terms of Service. These terms are designed to ensure transparency and mutual understanding between you (the client) and us (the service provider). Who We Are Luxline Detailing, LLC is a Texas-based mobile auto detailing company operating under Zuric Ventures, LLC. We specialize in professional detailing services, including hand washes, interior deep cleaning, paint correction, ceramic coatings, engine bay services, and odor or mold remediation. Our mobile services are provided at your location within our designated service areas. Booking and Payment Appointments must be scheduled through our website at https://luxlinedetailing.com. A non-refundable deposit may be required at the time of booking to secure your appointment. This deposit will be applied toward the final cost of the service. We accept major credit and debit cards, as well as digital wallets (e.g., Apple Pay, Google Pay). Cryptocurrency and other nontraditional forms of payment are not accepted. Cash payments are not accepted, except for tips to the technician, which are welcomed and appreciated. Final payment is due at the time services are completed, unless an invoice arrangement has been agreed upon in writing. Invoiced balances are due within five (5) calendar days of service completion. Any unpaid balance beyond that period will incur a $25 late fee, followed by $5 per additional calendar day until the balance is paid in full. Continued non-payment may result in service refusal and may be referred to collections. Cancellations, Rescheduling, and No-Shows We understand that schedules can change. You may cancel or reschedule your appointment up to 24 hours before your scheduled time without penalty. Same-day cancellations (less than 24 hours' notice) will result in the loss of your deposit. No-shows, where the client is unreachable or fails to present the vehicle for service at the scheduled time and location, will result in a charge of 50% of the total service price. We allow one reschedule per appointment with proper notice. Repeated rescheduling or frequent last-minute changes may require full prepayment for future bookings. We reserve the right to refuse service to clients who fail to meet scheduled appointments more than twice. If Luxline Detailing, LLC needs to reschedule—for example, due to unsafe weather conditions, vehicle inaccessibility, or equipment issues—we will contact you promptly and offer the soonest available time slot. In rare cases, we may temporarily pause bookings due to extreme heat, rain, wind, or local safety hazards, especially for services requiring open exposure or extended on-site time. We will make every reasonable effort to accommodate your availability. Preparing for Your Appointment To ensure smooth service, we ask that you prepare your vehicle and location ahead of time. Your vehicle must be parked in a safe, legal, and accessible area—preferably in a driveway, garage, or dedicated parking spot. We cannot perform services in active roadways, garages with low clearance, or locations with security restrictions unless prior arrangements are made. Please remove all personal belongings, valuables, and sensitive items from the vehicle's interior and trunk before service begins. While we take every precaution, Luxline Detailing, LLC is not responsible for loss or damage to items left inside the vehicle. We also ask that you notify us in advance of: Known issues with vehicle sensors, locks, or electronics Fragile aftermarket modifications Pet hair, mold, infestations, or biohazard concerns We reserve the right to charge a labor or hazard fee for vehicles that are excessively dirty or present health or safety risks. In extreme cases, service may be declined entirely. Prior to starting, we will discuss any additional charges if they have not already been added to your booking. If we are unable to service your vehicle due to safety concerns or other issues, we will offer to reschedule your appointment at a later date. Service Limitations While we strive to deliver outstanding results, we do not guarantee perfection. Some stains, odors, scratches, or blemishes may not be removable depending on the severity or age of the issue. Paint correction may improve the visual appearance of paint but cannot restore factory finish or reverse damage from neglect or improper care. Certain services—including paint correction, ceramic coating, engine bay cleaning, and mold/odor removal—are inherently higher risk. These services may require you to sign a detailed waiver and risk acknowledgment before we begin. If you decline to sign such documentation, we reserve the right to refuse that portion of the service. Liability and Risk Acknowledgment By using our services, you agree to release Luxline Detailing, LLC and its agents, employees, or affiliates from any liability for incidental, indirect, or unforeseen damages that may occur during or after service. This includes—but is not limited to—paint thinning, sensor malfunctions, loose trim pieces, or electrical failure resulting from pre-existing vehicle conditions. We take pride in our professionalism and exercise due care with every vehicle. However, many of the vehicles we service are already experiencing wear, damage, or modification. We cannot and do not accept liability for issues resulting from prior damage, neglect, or unknown mechanical conditions. For all services involving heightened risk, a formal waiver will be presented to you either via link or secure e-signature platform prior to beginning work. These waivers include a summary of risks and require your explicit acknowledgment. Satisfaction and Redo Policy If you are dissatisfied with your service, please let us know within 24 hours of the appointment. We will review the concern and, if appropriate, return to address it at no additional cost. We do not offer refunds for services already performed, but we will always strive to correct any valid concern in good faith. If a vehicle is exposed to dirt, weather, or new damage after the service is completed, we cannot be responsible for changes in appearance or condition. For best results, vehicles should remain dry and undisturbed for several hours after certain services, especially coatings. Use of Photographs and Marketing We may take before-and-after photographs of your vehicle for quality control and promotional purposes. These images may be used on our website or social media platforms. We will ensure that no personally identifiable information (PII) is visible in these photos, including license plates, vehicle identification numbers (VINs), or other identifying details. If you prefer that we do not take or use photos of your vehicle, please inform us at the time of service. Policy Updates We may update these Terms of Service from time to time. The most current version will always be available at https://www.luxlinedetailing.com/terms-of-service. Continued use of our services after updates constitutes agreement to the new terms. Legal Jurisdiction These terms are governed by the laws of the State of Texas. Any legal dispute arising from our services will be resolved through the appropriate courts located within the state. Contact Us For questions or concerns, please reach out to us directly: 📧 support@luxlinedetailing.com 📞 (210) 239-3396 🌐 https://luxlinedetailing.com Note: If you have any questions or require clarification regarding any part of these Terms of Service, please contact us prior to booking. By proceeding with a booking, you acknowledge that you have read, understood, and agreed to these terms.